Metroboard Support

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Need more help?

How do I reset Metroboard?

You can reset Metroboard by holding the reset (bottom-most, red) button on the back while turning on the board. Hold the button for three seconds until all lights flash red.

My Metroboard is all blue

If your Metroboard is lit fully blue, this indicates that it's in setup mode.

Setup mode will activate if Metroboard has never been setup, has been recently reset, or if it cannot connect to the saved WiFi network during startup.

Only a portion of the lights turn on

During startup, all Metroboard lights will be lit. If a large portion of them stay off, your Metroboard may require repair.

If so, please contact us.

My Metroboard isn't turning on

Ensure you are using a working USB-C cable and power source that can supply at least 15W.

Sometimes, it can helop to turn Metroboard on, off, and on again (e.g., power cycle it once).